terms of service & shipping

Dragonborn Exotics offers a 48 hour hold with a 25% non-refundable deposit for any gecko. NO PAYMENT PLANS UNLESS AGREED UPON PRIOR TO SALE. If geckos are not paid in full within 48 hours, the buyer will be notified and the gecko will be re-listed and we reserve the right to hold the 25% deposit.

Dragonborn Exotics ships within the United States and some select countries if the buyer has an exporter arranged. Shipping is done through Reptiles2you and can be arranged to be delivered directly to your home or to the nearest FedEx hub where the package will be held for pickup. I strongly advise to have live animals shipped and held at your nearest fedex hub for pickup. This is the safest option for the animal. Cost of shipping varies and depends on location. The average price is $55 - $85 depending on box size. I will do my best to give you the most accurate shipping quote possible.

Generally, Fedex Priority Overnight shipments arrive by 10:30AM. This can vary and shipments may show up later in the day depending on how far the buyer lives from a local UPS/FedEx hub. If you are unable to schedule time to directly receive your animal, please contact your local FedEx hub to see if they will hold the box onsite for your pickup.

Live arrival is guaranteed only if the animal is held for pickup at your nearest Fedex hub and only within the United States. Buyer be warned if you decide to have an animal shipped to residence or place of business. No animals delivered to your residence or place of business get the live arrival guarentee. Delivery vehicles can range in temperatures and drivers can be wreckless with packages. Play it safe and please choose hold for pickup at Fedex. If an animal is deceased upon opening the box and you have chose the Hold For Pickup option, the buyer must notify Dragonborn Exotics within 1 hour of delivery with photographic proof. The gecko must also be shipped back to Dragonborn Exotics at the expense of the buyer. After the deceased gecko is received on our end, a refund or store credit will be issued. We are not responsible for carrier delays or mishaps.

We prefer to ship Tuesday night for Wednesday delivery, or Wednesday night for Thursday delivery. This way, if a gecko is delayed, it will not be stuck in limbo over the weekend. A shipping date will be scheduled a week after the full payment has cleared.

Payment is accepted through Paypal only. The buyer is expected to pay the Paypal fee if payment is sent for "Goods and Services". To avoid this extra fee, the buyer has a choice of sending payment with the "Friends & Family" option. Geckos will not be shipped unless full payment is received and cleared.

We offer a one-week health guarantee on all geckos; if your gecko falls ill within that week, when returned, we will either replace it if we have a similarly priced animal, or offer a credit for the amount paid for a future purchase. Buyer is responsible for all shipping costs.

This health guarantee does not include outside injuries. Examples of injuries we do not cover include, but are not limited to: cat attacks, burns, getting caught in an enclosure door and choking on feeder insects which were too large. This guarantee does not include tail loss. Refunds are subject to questions about your husbandry practices as well as photo or video proof of injury or death.

The buyer must be available to accept the package at the time of delivery and contact us via e-mail or phone to let us know the package was received, or this health guarantee is null and void, as leaving a gecko outside in the weather can be harmful.

I reserve the right to refuse sale. No geckos are held, reserved, or promised unless payment is made and the sale is agreed upon by both parties.

If you send payment, it is assumed that you have read and agreed to these terms.